Surtex Instruments® is a privately owned medical technology company dedicated to innovation and excellence in the craft of surgical instruments. The company started as a specialist instruments supplier to UK hospitals and gradually expanded to deliver globally. At Surtex® each instrument is meticulously handcrafted by the most qualified instruments artisans who exceed standards set out in CE, FDA and ISO 13485 requirements. Our commitment to providing a one-stop instruments solution ensures you can rely on us for a broad range of surgical specialities such a cardiovascular, orthopaedic, neuro, micro, ent, ophthalmic and more.
Why are we dedicated to excellence in instrument craftsmanship?
Surgeons are highly talented and skilled individuals. They operate under significant time constraints and are required to make split-second decisions while performing complex operations. At Surtex we understand that in such a scenario the surgeon requires tools that are not just fit for the purpose but are reliable, dependable and crafted by a company that has a track record for a relentless pursuit for excellence in the making of surgical instruments.
Our commitment to quality is more than a stamp; it’s embedded in our process! Each and every instrument is the result of working knowledge of surgeon’s art, exact knowledge of instrument specifications and industry’s leading quality assurance programmes.
All our instruments carry a limited lifetime warranty and are custom blended from a high carbon and chromium steel alloy conforming to BSEN ISO 7153-1 or BS 5194-1 (where applicable). We are ISO 13485 /ISO 9001 (SGS UK) certified and CE approved to ensure compliance with the standards defined in line with medical devices directive 93/42/EEC.
Lifetime warranty – when you need it
We encourage our customers to calculate lifetime costs prior to making purchase decisions and investing in surgical instruments.
“Surtex Instruments are guaranteed for life against manufacturing defects of material and workmanship. This guarantee is void if instruments are not maintained properly, or if they are not used for their intended surgical purpose. (conditions apply*).”
Tungsten carbide inserts on scissors, needle holders and wire cutters are guaranteed for three years. Replacement parts, such as springs, are guaranteed for one year.
Surtex Instruments will repair or replace, free of charge, any surgical instruments that does not meet its functional requirements when used for its intended purpose and maintained properly.
Surgical instruments represent a significant proportion of hospitals total assets. Hospital and health centres are often required to minimize costs of surgical instruments without impacting quality or patient health. Decision-makers tend to respond via group purchasing contracts & multiple quotes to shop around for the lowest price. However, this approach has significant drawbacks as numerous instrument companies have focused on competing on price alone with a disregard towards instrument quality while claiming their instruments to be guaranteed and free of defects. The outcome for the buyer being, a perceived notion of a quality instrument, which is actually little more than a knock-off and delivers only poor value for money.
At Surtex® Instruments, our success has been based on helping customers navigate successfully through the instrument procurement process by identifying real value for money through fair comparison. We believe that quality should be affordable and you should not pay too much for overpriced brands and neither should you pay too much for a substandard instrument.
Our instruments present a viable alternative to overpriced brands while building on our hard-earned reputation for delivering the highest quality products and value for money all in one package.