Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

Introduction
What personal data do we collect?
How do we collect your data?
How will we use your data?
How will we store your data?
Where do we store your personal data?
How do we use your personal data?
How long do we keep your personal data?
What are your Data Protection Rights?
Privacy policies of other websites
Changes to our privacy policy
How to contact us?
How to contact the appropriate authorities?

Introduction

This notice (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand how we will treat your personal data.

We are committed to protecting and respecting your privacy.

What personal data do we collect?

We may collect and process the following personal data about you:

(a) your name, job title and professional contact details (phone number, email and office address);

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

Process your order and manage your account.
Email you with special offers on other products and services we think you might like.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How will we store your data?

We take appropriate measures to ensure that your personal data is kept secure, including preventing it from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal data to those who have a legitimate business need to view it.

Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means.

Where do we store your personal data?

We predominantly store personal data in our Customer Relationship Management system, which is based in the UK, but your personal data may be transferred or stored in countries within the European Economic Area (“EEA”) which have the same data protection laws as the United Kingdom. Countries outside the EEA may have different data protection laws to the United Kingdom your personal data will only be transferred or stored outside the EEA where we have a contract in place which gives your personal data protection equivalent to that within the EEA. In this way we make your personal data accessible to staff working for any company within the CDP group (including in Germany, Brazil, China, Hong Kong, India and Japan) and CDP North America, Inc, and to select third-party service providers for the uses described in this notice. We will not otherwise transfer your personal data outside the EEA.

How do we use your personal data?

We rely on our legitimate interests (or those of a third party) as the lawful basis for collecting and using your personal data.

We use information held about you in the following ways:

(a) to ensure that content from our site is presented in the most effective manner for you and for your computer;

(b) to provide you with information, products or services that you request from us or which we feel may interest you, unless you have requested that you are not contacted for such purposes;

(d) to allow you to participate in interactive features of our service when you choose to do so; and

(e) to notify you about changes to our service.

How long do we keep your personal data?

We will hold your personal data for as long as necessary to fulfil the purposes we collected it for. To determine the appropriate retention period we consider the amount, the nature and sensitivity of the personal data, the potential risks of harm from unauthorised use or disclosure, the purposes and whether we can achieve those purposes by other means. We will delete it if we identify it as no longer being needed or if you send us a written request to do so.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +44(0) 208123 3513

Or write to us: [email protected]

Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 April 2020.

How to contact us?

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call us at: +44(0) 208123 3513

Or write to us: [email protected]

How to contact the appropriate authority?

We hope that we can resolve any query or concern you raise about our use of your personal data.

The GDPR also gives you right to complain with a supervisory authority, in particular in the European Union (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk/concerns or telephone: 0303 123 1113.